Terms of service

This agreement is between Kore Digital Ltd, a company registered in England and Wales under company number 17202130, whose registered office is at 82 James Carter Road, Suite A, Mildenhall, Suffolk, IP28 7DE, United Kingdom (“we”, “us”, “our”), and the organisation that subscribes to KoreKonnect (“you”, “the customer”).

By starting a trial, subscribing, or using the service, you accept these terms. If you do not accept them, do not use the service.

KoreKonnect is provided for business use. If you are subscribing on behalf of an organisation you confirm you have authority to bind it. Nothing in these terms removes rights you have as a consumer where consumer law applies to you, in particular in relation to hardware bought from our shop; see clause 10.

These terms, together with the annexes, form the entire agreement between us for the service. Our privacy policy forms part of this agreement.

We license the service to you on a non-exclusive, non-transferable basis for the duration of your subscription, for your own internal business purposes.

We offer two plans. Both are priced per organisation, not per person, and both include unlimited staff accounts.

KonnectReaders are sold separately on the Pro plan. The subscription does not include hardware except where a plan states otherwise.

We may improve, change or withdraw features. If we withdraw a feature you materially rely on, we will give you at least 30 days' notice by email and you may cancel under clause 9.

New customers get a 14 day free trial. Nothing is charged during the trial and the total due on the day you sign up is £0.00.

A payment method is required to start the trial so that the subscription can continue without interruption. At the end of the 14 days the subscription starts automatically at the plan price and your payment method is charged, unless you cancel first.

You can cancel at any point during the trial and nothing will be charged. One trial is available per organisation.

You are responsible for everything done under your account. You must keep account credentials confidential and tell us promptly at hello@korekonnect.co.uk if you believe an account has been compromised.

Your administrators create and remove staff accounts, set roles, working patterns and leave entitlements, and can set or reset staff passwords. You must make sure only trustworthy people hold administrator roles, and remove access promptly when someone leaves.

You must give accurate account and billing information and keep it up to date.

Our public demonstration environment contains fictional data, is reset every night, and must not be used for real staff records.

You must tell your staff, before they start using the service, that you use it, what it records, why, and how long you keep it. You must give them your own privacy information; ours describes only what we do as your processor.

You must have a lawful basis under data protection law for recording attendance, and be able to evidence it. Where you rely on legitimate interests, you should carry out and keep a balancing assessment.

You must handle your staff's data protection requests, and respond to them within the statutory time limits. We will assist you as set out in Annex A.

You must not use the service for covert monitoring, for surveillance beyond recording attendance at the points you have told staff about, or in any way that breaks employment law.

You must not treat an automated flag, such as a late or absent marker, as the sole basis for a disciplinary decision, a pay deduction or dismissal. A person must review it.

You should tell staff to keep free text fields, such as a leave reason, brief and factual, and not to enter health or other sensitive details. If your use of the service does involve special category data, such as sickness absence, identifying a valid Article 9 condition is your responsibility.

You are responsible for keeping records for as long as the law requires of you, including working time records and payroll records. Deleting information from the service does not discharge those duties.

Subscription fees are charged monthly in advance, on the same day each month, starting when the free trial ends. Fees are per organisation regardless of how many staff you add.

Payments are processed by Stripe. By subscribing you authorise us, through Stripe, to charge your payment method for each renewal until you cancel. We never see or store your full card or bank details.

Prices shown include any tax that applies. We are not currently VAT registered, so no VAT is charged. If we become VAT registered we will give you at least 30 days' notice before VAT is added.

If a payment fails we may retry it and will contact you. If the subscription remains unpaid we may suspend access until it is settled, and may terminate under clause 18 if it stays unpaid for 30 days.

We may change our prices. We will give you at least 30 days' notice by email before a change takes effect, and it will apply from your next renewal. If you do not accept the new price you may cancel before it takes effect.

Promotional codes are valid only as stated when issued, cannot be exchanged for cash, and may be withdrawn at any time before use.

There is no minimum term. You may cancel at any time from your billing settings or by emailing hello@korekonnect.co.uk.

Cancellation takes effect at the end of the subscription period you have already paid for. You keep access until then. We do not refund part months, except where the law requires it or where we have materially failed to provide the service.

After your subscription ends we keep your customer data for 30 days so you can export it. After that we delete it, as described in Annex A. Export your timesheets before the 30 days expire.

An order is an offer to buy. A contract is formed when we confirm your order by email. If we cannot fulfil it we will tell you and refund you in full.

We deliver to addresses in the United Kingdom only. Delivery estimates are estimates and not guarantees. Risk passes to you on delivery; ownership passes when we have received payment in full.

If you buy as a consumer rather than for a business, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of receiving the goods and get a refund. Tell us at hello@korekonnect.co.uk, return the goods within 14 days of telling us, and we will refund you within 14 days of receiving them. You pay the cost of return unless the goods are faulty. Your rights under the Consumer Rights Act 2015, that goods are of satisfactory quality, fit for purpose and as described, are not affected by anything in these terms.

If you buy for business use, the 14 day cancellation right above does not apply. Unused hardware in its original sealed packaging may be returned within 30 days of delivery for a refund less return carriage, at our discretion.

We warrant that KonnectReaders will be free from defects in materials and workmanship for 12 months from delivery. If one fails in that period through no fault of yours we will replace it free of charge. The warranty does not cover damage from misuse, tampering, painting, immersion in water, or removal and refitting.

KonnectReaders attach with adhesive pads. You are responsible for choosing a suitable surface and for any damage to paint, plaster, wallpaper or other surfaces caused by fitting or removing them. Check with your landlord or building owner before fitting if you are not the owner. We are not liable for redecoration or making good.

Taps depend on the NFC hardware in each member of staff's own phone and on their device settings. We do not warrant that every phone model will read a KonnectReader, and compatibility is not something we control.

Each KonnectReader is pre-programmed and cryptographically tied to our service. It will not work with other systems, and we do not supply the keys. Tags registered to your organisation may be reassigned between your own sites at any time.

We own all intellectual property in the service, our software, designs, branding and documentation. Nothing in these terms transfers any of it to you beyond the licence in clause 3.1.

You own your customer data. You grant us a licence to host, copy and process it only as far as we need to in order to provide the service, keep it secure and meet our legal obligations. We do not use it for any other purpose, do not sell it, and do not use it to train machine learning models.

If you send us feedback or suggestions, we may use them to improve the service without obligation or payment to you.

We aim to keep the service available at all times but do not guarantee uninterrupted access. There is no contractual uptime commitment on the Pro plan.

We may carry out maintenance, and will try to schedule anything disruptive outside normal UK working hours and to give notice where we reasonably can.

Support is by email to hello@korekonnect.co.uk during UK business hours. Premium customers receive priority support with a same-day response on UK working days.

Features marked as beta or preview are provided as they are, may change or be withdrawn, and are excluded from clause 12.3.

For customer data about your staff, you are the controller and we are the processor. Annex A sets out the terms required by Article 28 of the UK GDPR and forms part of this agreement.

For our own records about your administrators and billing contacts, we are the controller. Our privacy policy explains that processing.

Each of us will comply with data protection law in performing this agreement.

We warrant that we will provide the service with reasonable care and skill, and that the service will materially perform as described on our website.

Apart from clause 15.1 and the hardware warranty in clause 10.5, and to the fullest extent the law allows, the service is provided as it is. We do not warrant that it will be error free, that it will meet every requirement you have, or that it will be compatible with every device.

The service produces timesheets from the taps it receives. You are responsible for checking them before using them to pay people. We are not liable for payroll errors arising from records you have not reviewed.

Nothing in these terms excludes or limits any statutory rights you have as a consumer.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 17 of the Consumer Rights Act 2015, or for anything else that cannot lawfully be limited.

Subject to clause 16.1, neither of us is liable to the other for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss, however arising.

Subject to clause 16.1, our total liability arising out of or in connection with this agreement, whether in contract, tort including negligence, or otherwise, is limited to the greater of the total fees you paid us in the 12 months before the event giving rise to the claim, or £100.

Clause 16.3 does not limit your obligation to pay fees properly due, or either party's liability under the indemnity in clause 17.

You are responsible for keeping your own copies of information you need. We recommend you export timesheets regularly.

We may suspend your access immediately if you breach clause 7, if your account poses a security risk, if payment is overdue, or if we are required to by law. We will tell you why and restore access once the cause is resolved.

Either of us may terminate this agreement if the other commits a material breach and does not put it right within 30 days of written notice, or becomes insolvent.

We may terminate with 60 days' notice if we withdraw the service entirely, and will refund any fees you have paid for periods after termination.

On termination your right to use the service ends, clause 9.3 applies to your data, and any fees accrued up to that date remain payable. Clauses 11, 13, 16, 17, 22 and 23 survive termination.

You give us general authorisation to engage the sub-processors listed in Annex B.

We will give you at least 30 days' notice by email before adding or replacing a sub-processor that handles your staff records. You may object on reasonable data protection grounds within that period. If we cannot resolve your objection you may terminate the affected part of the service and receive a pro rata refund of fees paid in advance.

We impose data protection obligations on every sub-processor that are no less protective than those in this annex, and we remain fully liable to you for their performance.